Company Policy

Company policy people merchant guidelines Small Dent Fix

Our Company Policies Are Quite Simple.

  1. We reserve the right to decline any dent repair at any time for any reason. Example: If you make an appointment and confirm it 24 hours prior to the repair, then cancel the appointment after 5PM, we cannot afford to reschedule you in the future.

  2. We do not repair third party paintless dent repairs, for any reason. This includes small dents, minor dents, door dings, and the like.

  3. A third party dent is a dent that the owner is not aware of, not concerned enough to handle themselves or a vehicle that is owned by another party in general; this includes but is not limited to us dealing with two people as primary contacts, auto rental cars, your parent, grandparent, or spouse's car, etc. We have a legal obligation to protect the owner and the vehicle when it comes to repairing decisions. Paintless Dent Repair work is usually perfect when done, but the owner needs to be aware. If it were your personal asset and someone else got a large dent ding, you would want the same treatment.

  4. This policy especially extends to businesses that touch vehicles in any way. You can thank Volkswagen of Lakeland for that one. The guy was waiting on his new car when they damaged it while giving him a “free detail”. I came out and repaired the vehicle, which required a hole to be drilled. I told them not to do it, but they pushed and explained they owned the vehicle. No problem, I fixed the dent. After the customer came out to take the keys to his new car, I deleted the invoice and vowed to never return. I could use a few expletives here but this is a company policy page and I should be professional.

  5. We do not accept ultimatums of any kind, for any reason. If you try to barter for a lower rate beyond reason, we will leave without performing paintless dent repair (PDR). We remove dents on cars at a fraction of a body shop cost, we will not be forced to do something that is unethical that lowers our rates based upon your demand. If we are giving you a price, it is fair.

  6. We reserve the right to be real people. I realize they call us Dent Wizards, but we are not mythical creatures. We are not a huge corporation that is faceless or nameless. We expect to be treated with respect and we will respond in kind.

  7. We will treat everyone regardless of race, sexual orientation, age, political affiliation, with the gratitude and respect deserved of any valued human being in Christ Jesus.

  8. We are armed and will stand our ground, in the event of a robbery. We would rather die on our feet than live on our knees.