Help Center

Tap the profile circle, top-left of the home screen → Sign In. Create an account with email + password, or continue with Apple or Google. A green SIGNED IN under the circle means you're in.

Golden rule: use the same login everywhere — every phone, tablet, and the web portal. Your data and your subscription follow the account, not the device.

Pro features run on an active subscription — fuel. Same features on every plan.

• In the app: the fuel gauge or any locked feature walks you to the store purchase.
• On the web: portal → ⛽️ Fuel up — the web annual plan includes a bonus month.
• Cancel: iPhone: Settings → your name → Subscriptions. Android: Play → Payments & subscriptions. Web: email us.

Fuel is tied to the account signed in at purchase. Paid but still locked? You're on a different login — switch and it unlocks instantly.

Everything syncs through your account — customers, estimates, invoices, schedule, pricing, media. Sign in with the same login and it's just there. Syncing requires active fuel; unfueled edits stay local and upload when you refuel. If you switch accounts mid-stream, the app runs a merge review so nothing collides silently.

Settings → Language & Region:

• App language — the interface, in any of ten languages.
• Export language — the language of the PDFs your customers get (work in English, invoice in Spanish).
• Currency & units — what your money and measurements display in.
• Export market — tailors customer documents for the region you're working.

The portal and your public booking pages have their own language switcher and follow the customer's browser language automatically.

dentrepairusa.com/portal, same login as the app. Big-screen work: the dispatch Dashboard, Appointment Book, estimate builders, customer book with CSV import, Finances with P&L export, Files, Media, Backups, Team pay, and Settings. A few things live only there: connecting QuickBooks, buying fuel for a technician, the intake-form designer, and the staged-import safety flow.

First launch runs a 10-step spotlight tour of the home screen. Replay it anytime: Settings → About & Help → Tutorials. The Help Center row right below it opens this page.

After an update, cards on first launch show the headline features. Missed them? Everything's covered here — search the feature name.

Three money tiles — Gross, Expenses, Net — each tap opens its detail. Below: week and month goal gauges (set your weekly goal in Settings → My Finances) and a conversion row showing leads → converted %. View All Jobs opens the full estimate dashboard.

The two fastest paths in the app — footer buttons on the home screen. They skip straight into a walk-up estimate: vehicle info → panels → price, no customer record needed first (you attach or create the customer when you save). Use them when the car is standing in front of you.

The badge shows how many leads from your booking links are waiting. Tap to review each — full details, photos, and the lead-confidence score — then accept into your customer book or dismiss. Nothing enters your book without your say-so.

With the built-in scheduler active, the home screen shows one-tap copy chips: your Intake link and a direct booking link per service type. Tap → link's on the clipboard → paste into any text. PAY copies your payment-link URL (set it in Business Profile) for "just send me the payment link" moments.

Left to right: your profile circle (Tech Network), the Wholesale pill (dealer hub), the Storm pill (Storm Mode — shows a menu while a storm is active), the green HAIL pill (hail map in work-list mode), the trophy (Trophy Room), the blue upload icon (Backups), and the cog (Settings).

The home slot adapts: with the built-in scheduler active you see the Scheduling Panel (today's appointments); otherwise a news carousel. Choose your scheduling method in Settings → Scheduling — that choice drives this slot.

Every job is Retail (regular dents, tiered pricing), Hail (matrix pricing by dent count/size), or Wholesale (dealer/auction work on rate sheets). A mode switcher on the customer screen flips between them; the Express buttons jump straight into hail or retail.

Estimates start at the vehicle screen: type or scan the VIN barcode and it decodes year/make/model automatically. Pick the color, override the body type if needed. Customers can also enter/scan their VIN on your booking form — it arrives pre-filled. The portal has a standalone VIN Lookup that flags "you've seen this vehicle before."

Add damage per panel; the tier system and your retail preset produce the price range. The editor shows travel charge, truck-bed accessories, a full breakdown card, and warnings (paint damage, medium dents, disqualifiers). Adjust Price gives per-panel overrides, per-R&I overrides, or a straight manual total — plus repair-time and service-location fields.

Work panel by panel: dent counts and sizes go into the heat map, your active hail matrix prices it, R&I adds per-panel or vehicle-wide. Oversized dents and supplements add on top. Export the PDF in Simple or CCC-Style format — CCC-style for shops and insurers who expect that layout.

Attach photos to any panel from the estimate editor — they ride with the record, appear on customer-facing pages, and back you up in disputes. Customer-submitted intake photos land in the same place.

The Dent Placement toggle (vehicle screen) turns on tap-to-place dent positions on the panel diagram — a visual damage map for the record and the customer PDF.

Point the camera at a CCC estimate, repair order, claim sheet, or a contact block, and the app reads it into the record — customer, vehicle, VIN. Smart-paste does the same from copied text. Find it in the scan menu on customer/estimate screens.

The estimate carries your hail disclosure and auto-raises warnings (paint damage, medium dents, disqualifiers). The preexisting damage card documents prior damage with photos before you touch the car — signed into the record.

Tap Approve & Sign on the estimate → the customer signs with a finger → the signature embeds in the record and the PDF. That's your authorization to work.

The crew card on any estimate splits the job — percentage or flat amount per person, with PAID/UNPAID tracked in the unit ledger. For standing arrangements with your own techs, use My Team instead; storm crews use the storm's deal system.

When a panel's beyond saving, the parts lookup searches eBay for replacements and the panel-replacement estimator prices the swap — right from the estimate.

A standalone estimator for crown molding work — same pattern: measurements in, priced estimate out.

The Touch-Up Paint tool finds the factory color code for the vehicle and matching paint on Amazon. It also runs a customer-pays flow: send an invoice text with a Square link, and the app checks when it's paid.

Every estimate ends in the action grid: Copy Text (a clean text version), Save/Copy Image, Email PDF, Text Customer, Scheduling Text, Approve & Sign, Save to Record. Unfueled exports carry a watermark.

From the estimate, Scheduling Text builds the follow-up: pick the service and how far out, and it proposes your soonest openings (shuffle to vary, or Pick myself to hand-select). New-Link mode sends one URL holding the whole estimate — photos, pricing, disclosures — where the customer taps a time and books. Classic mode sends plain proposed times.

Every estimate link you send is tracked: sent → seen → booked, with dollars attached. The board shows your whole follow-up funnel at a glance — who's gone quiet, who's looked three times and needs a nudge.

draft → sent → approved → work order → invoiced → paid (or declined). Change status from the record's action menu; the dashboard filters by state chips. Invoiced and paid are the two that matter downstream — income, Team roll-ups, and QuickBooks all key off them. Declined and paid records auto-archive to keep the dashboard clean.

On any record: set a follow-up date (the app reminds you), rate the lead likelihood, or flag it needs-attention. The dashboard's Attention toggle and the home banner surface what's waiting.

View All Jobs opens it: filter by week/month/year/all, by job type, by lifecycle state; search anything; toggle walk-ups and archived. The money summary rolls up whatever's filtered — your answer to "what did hail do for me this quarter."

The Dashboard button opens it: search by name, phone, email, or city; tap a customer for their full story. New customers come from estimates, bookings, imports, or + New. On the portal, every row has one-tap Call / Text / Email.

One customer, everything: contact and address cards, the garage (their vehicles), assigned rate sheet or preset, booking history, payment history, accounts receivable, imported media, notes — plus a current-visit clock while you're on site and a dealership ROI rollup for wholesale accounts. The travel-deposit card and New Estimate button live here too.

Portal → Customers → Import CSV: pick the file, preview, select rows (duplicates flagged). Imports are staged — they appear on your portal Dashboard as "Ready to push," and only go live after you push AND confirm on your phone. No bulk mistake can silently flood your book.

Mobile Tech RX splits your business across seven exports, and the same jobs appear in more than one of them. You do not need all seven.

Export these, then import each one in Settings → Backup & Restore → Mobile Tech RX:

1. Client List — everyone you have worked with, including customers with no jobs yet.
2. Invoices → Services — the richest file. Money, vehicles and what was paid, all in one.
3. Invoices → Whole and Invoices → Vehicle — only if the Services export comes out empty. Import both: one carries the money, the other carries the vehicles.

Order does not matter. Each file fills in whatever the others left blank, and importing the same file twice is safe — jobs you already brought over are never duplicated. Do the same with Estimates if you want your quote history too.

Why the totals differ between files. The Vehicle export's total is the amount before discounts, so it reads higher than what you actually collected. The app knows this: only a file carrying discount and received columns is allowed to set money or mark a job paid. A Vehicle export can add the VIN, year, make, model and colour, and nothing else. That is why you can import in any order and still end up with the right revenue.

Before you start. Bring every file over before you begin editing jobs by hand. Details you type in yourself are kept — but a total you change by hand can be re-set by a later Mobile Tech RX file.

If something looks wrong. Import the missing file again; it fills the gaps instead of duplicating. If the numbers are still off, use Remove Imported on the same screen — it clears only what came in through an import and leaves work you created yourself untouched. Then start over.

Dates. Your jobs keep the dates they happened on, not the day you imported them, so your income by week and month reads correctly from day one.

Incoming requests carry a Lead Confidence score (0–100) from network and device signals. Low scores = likely spam or burner info — visible before you waste a drive. Open a bad lead and block the sender; future submissions from that origin are dropped automatically.

Portal → Settings → Intake form: claim your link code (dentrepairusa.com/b/YOURCODE), set the headline, tagline, logo, and which fields show. Grab the embed snippet to put the form directly on your own website. Under Analytics, plug in your GA4 ID and Google Ads conversion ID to track bookings as conversions.

Portal → Work → Requests (or the app's import inbox): each lead shows details, photos, and score, with Call / Text / Email one-taps. Write estimate or Hail estimate starts pricing from the lead directly; Save imports them to your book. Known customers are recognized automatically.

Customers can ask questions through the network. The Requests board's Questions tab shows them — answer publicly or invite them to a direct message.

Job out of your range? Refer the customer — record, estimates and all — to another Tech Network member. They accept and it lands in their book. Yours arrive under Customers → Referrals with accept/decline.

When the same customer exists in two places (account switch, import overlap), the app holds a merge review instead of guessing — you decide what wins. Nothing is auto-overwritten.

The home stats card is live income — gross, expenses, net — with week/month goal gauges (set the weekly goal in Settings → My Finances). Portal → Finances shows it by month with recent payments and expenses by category, plus Income CSV, Expenses CSV, and a printable P&L report.

On an invoiced job, record each payment — amount, method (cash, check with photo proof, Zelle, Square), surcharge if any. Payments drive collected totals, the paid state, and QuickBooks.

Request a non-refundable travel deposit from any customer or appointment — amount pre-fills from mileage, fully editable. The customer pays a secure Square link; paid status shows everywhere. Mobile-service online bookings can require it up front. One-time setup: connect Square in Settings → Payments and open that screen once so links can be minted server-side.

Log expenses with category, vendor, and a scanned receipt; set recurring ones once. Export CPA produces the CSV/PDF your accountant actually wants. Also on the portal under Money → Expenses.

Marking En Route to an appointment tracks the trip automatically (Vehicle Mode makes this hands-free). Any trip logs into the Expense Tracker at the standard mileage rate in one tap.

Per job: gross minus crew payouts minus unit costs = net to you. The unit ledger shows every cut and its PAID/UNPAID state — know your real number on every car.

Fill the IRS W-9 once — name, classification, TIN, signature — and export the finished PDF whenever a shop asks. In the app (Settings → My Business) and the portal (Money → W-9). Stored securely with your account.

Settings → My Finances → Financial Planning: tax planning, retirement, and the financial report — pro tools that read your real numbers.

Portal → Settings → Scheduler (or app Settings → Scheduling): define appointment types (label, duration, description), weekly hours, start-time intervals, gap/packing rules, how far ahead customers can book, and the earliest-booking cutoff. "Look busy" hides a percentage of your openings so you never look empty.

Choose whether customers book exact times or arrival windows (1/2/3-hour). Windows give you drive-time slack; the customer's confirmations and reminders show the window, not a hard time.

Home screen shows today/upcoming with per-row confirm lights, editable price, and a weather badge. The + menu quick-adds or books a slot; See All opens Upcoming | History with search and range filters.

Price hero (tap to override) · status menu (confirm/decline/edit/reschedule/delete) · When/Text/Directions tiles · confirm challenge by SMS/email with status lights · On My Way ETA text · travel deposit request/check · open the linked estimate · reschedule-request card when the customer asks · the PDR weather dashboard for that time and place.

Send the confirm request by text or email — the light turns yellow (sent, waiting) and green when they answer on their page. Cancellations and reschedule requests come back for your approval; nothing moves without you.

Portal → Appointment Book → ⛔ Block off time: whole days or specific hours close to online booking. Unblock anytime; the current blocks are listed.

Appointments can mirror into your phone's calendar automatically, and the portal can create a calendar feed you subscribe to from any calendar app. Customers get an Add to calendar (.ics) button on their confirmation page.

Set reminder timing (12/24/48/72h before), daily/weekly summary emails, and booking-alert emails — and connect your own email (SMTP/Gmail) so messages come from your address. Reminder message templates (the bullet lines) are editable in the app's scheduling settings. There's a test-send button; use it.

Prefer Acuity? Connect it in Scheduling settings — appointments sync into the panel alongside everything else. The built-in scheduler and booking links are the fuller experience, but both work.

The map icon on the scheduler (owner tool): set a same-day cluster radius and max range, define rush-hour windows to avoid, and check your day's route against your EV's range. Online bookings that would strand you across the region get hidden; your own bookings just get a heads-up. The day-route review shows each day's stop chain with leg miles.

A big-button driving screen: next appointment with live drive time and weather, Mark En Route / Arrived, Navigate, Call, arrival message, open the estimate — even Find Charger and a heavy-rain risk flag. Enable and tune it in Settings → Vehicle Mode. En Route starts mileage automatically.

Approaching the customer's address while en route pops the arrival actions — mark arrived, send the "I'm here" text, or call — straight from the notification.

Appointments show the forecast at the job site for the appointment hour — temperature, estimated panel temp, rain risk, and PDR-specific advisories (glue-pull conditions). Decide about outdoor repairs before you drive.

Today's schedule, route map, trip status, and weather on the car screen — plus Siri: "what's my next stop," "I'm on my way," "I've arrived." Built and awaiting Apple's CarPlay approval; it activates in an update once granted. The Siri commands work already.

The tech joins; you approve. On their phone: profile circle → Tech Network → My Team → enter your callsign → agree to invoice sharing → request. You get a push; approve from My Team or the portal (Money → Team). From then on their invoices roll up to you. Either side can detach anytime.

Open a tech on the Team screen: set commission % or flat per job. Their sheet shows invoices by category, paid so far, and still owed — one tap settles it. Figures are informational; the actual arrangement stays between you.

Portal → Team → expand a tech → Buy fuel for [name]. Same plans, your card, their account. Leaves the team → billing stops automatically. FUELED/NOT FUELED badges show whose invoices can flow — an unfueled tech's app doesn't sync.

Tech leaves from their My Team screen; owner removes from the tech's sheet. Sharing stops immediately, history stays with the company, owner-paid billing cancels itself.

Portal → Money → QuickBooks → Connect → sign in with Intuit once → done. Disconnect anytime; synced invoices stay in QuickBooks.

With auto-sync on (default), marking a job paid sends the invoice to QuickBooks: customer matched or created, invoice number carried, payment recorded, and sales tax booked as tax, not income. Totals match to the penny. Toggle auto-sync off for manual per-row Sync buttons. Each job syncs once, ever — duplicates are impossible.

Connected owners see a QuickBooks column on the Team page — sync any tech's invoiced/paid job into your books, with the technician credited on the line.

Storm pill → Create a storm (name, location, default % per job) — you get a 6-digit join code for your crew — or Join with someone's code. In-storm, the app pivots: shared customers, crew estimates, live stats.

The storm home shows the zone snapshot, live estimates/revenue/crew counts, and the roster. Add customers and estimates into the storm, or promote an existing retail customer into it. Managers get the Storm Dashboard rollup and can close/reopen the storm.

Tap a tech on the roster to see their deal — their %, written vs earned vs paid — and record payouts or give an advance. The portal's Storms page mirrors this with lump-sum payout recording.

The storm pill's menu switches between Storm Dashboard, All Storms, and Solo mode — your regular business keeps running untouched alongside the storm.

Live Doppler, storm swaths (where hail actually fell, sized and dated), SPC forecast outlooks, satellite, density and projected-path layers — US and Europe. The hail dial and alert bell keep you ahead of the storm; tech pins show who's working where (radar opt-in).

After a storm: one tap matches your customer list against recent hail reports — set the look-back and match radius — and lists exactly who got hit, with a prewritten text ready to send. Settings → Storm Outreach.

Settings → Pricing → Hail: build pricing matrices (base dents, multipliers, R&I labor), set the active one, and reorder. Share a preset as a file or straight into a chat room — or export your entire setup as a PDR pack another tech can import (merge or replace).

The building-icon pill opens it: your dealer/auction accounts with filters (All / Owes / Active / Paid) and total outstanding. Add dealers, jump into batches.

A batch = one dealer visit: add vehicles (year/make/model/VIN/stock #), count dents with the pinpointer and heat map, apply the rate sheet's progression pricing, flag oversized. The portal's New Batch page does the same on a big screen.

Each account's negotiated pricing: panel progression (1st/2nd/3rd/cap), oversized brackets, per-inch-over pricing, R&I items. Build them once (app or portal → Wholesale → Rate sheets), assign per dealer, and every batch prices itself.

The GM/auction approval flow captures sign-off on the batch; generate the PDF for their office. Record payments against batches (amount + check #) and the hub tracks who still owes.

Profile circle → Tech Network → Your Profile: name, city, tech types, photo gallery, and your callsign — your handle in chat, on leaderboards, and how techs join your Team. Complete profiles show in the directory.

Search every PDR tech by name, callsign, or city. From a profile: message them, add to My crew, leave a review, view insights — or import their shared R&I pricing straight into your own setup.

The Feed is the network's timeline — post, like, comment. Community rooms are topic chats; Messages holds your DMs and group chats (portal: pick members, name it, go). Unread badges follow you everywhere, including the home screen's CHAT button.

Messages → Support is a private line to us — ask anything, it's a ticket only you and support see.

Market tab: the Job Board (post work, find work — storm season gold) and Buy & Trade for tools and equipment between techs.

The Learn tab: courses from working techs — watch to level up, or add your own course and teach. Trainers get a directory presence.

Vehicle-specific "how do I get this panel open" guides with photos and video, built by the community. Browse by make, jump by panel, see what others viewed for the car you're on. Upload your own clips — contributions count toward rewards.

Timestamped, verified before/after photo sets of your repairs — proof that can't be faked. Capture from the estimate or Tech Network; verification is by phone.

The community judges repairs — swipe high or low, climb the boards, win the crown. Bragging rights, gamified.

The trophy icon opens your Trophy Room; leaderboards rank contributions and ratings (opt-in, callsign or real name). Founding members carry a permanent badge and ring.

The portal home is a dispatch view: an hour-by-hour today rail, clickable KPI tiles (Needs Estimate, No Reply with dollars, Gross, Net), and triage queues — Price it, Nudge the gone-quiet, Resume drafts. Plus the intake-link share modal and a global search across customers, VINs, and estimates.

Bulk work done on the portal (CSV imports) stages first: the Dashboard card shows Ready to push → you push → your phone confirms → then it's live. Two deliberate steps between a spreadsheet and your real book.

Library → Files: a document vault — upload into folders, attach files to customers. Insurance certs, dealer agreements, contracts: findable in five seconds instead of a glovebox.

Library → My Media: every photo and video on your account — intake shots, panel photos, before/afters — in one filterable gallery with totals.

Money → Pricing: edit retail and hail pricing in table form; Save syncs to your phones instantly. R&I Matrices has its own page — build, clone, set default, export CSV, or share to the network (email, text, direct to a tech, or post to a room).

Press ⌘K (Ctrl+K) anywhere in the portal for the jump palette — customers, pages, estimates, straight from the keyboard.

Your link opens a branded page where the customer describes the damage, enters (or scans) their VIN, and uploads guided photos — 15ft / 10ft / 5ft plus an optional walk-around video, compressed in their browser. Booking flow: they enter their ZIP, pick from your live slots (Smart Routing filters what they see), choose come-to-me vs come-to-you, and book. Mobile jobs can require the travel deposit right there.

Your confirm text/email links them to a page showing the service and time (or arrival window) with three buttons: Yes, I'll be there · I need a different time (sends you a reschedule request) · I can't make it — plus Add to calendar. Their answer flips your confirmation light. Your change-cutoff rules are respected.

The one-link Scheduling Text opens a page with their vehicle, the estimate (photos, panels, total, disclosures) and suggested times they can tap to book — the estimate and the close on one screen. You see sent/seen/booked on the links board.

All customer texts send from your phone or your connected email — never a robot number: the estimate text, scheduling text, confirm request, reminders (your editable template), On-My-Way with ETA, arrival message, deposit link, and touch-up invoice. You see everything before it sends.

Contributing to the community (guides, captures, activity) earns fuel — the Contribution Pass tracks monthly progress and grants free days. Check it via the Trophy Room.

Settings → Support This App. Tips also add fuel time. Every dollar goes to one working tech building this thing solo.

Settings → About → Paul's Psalms: 100 tracks from the developer. Yes, really. Have a listen while you work a hood.

Settings → Tools & Resources: generate a worksite compliance report for jobs that require the paperwork (US market).

Cloud sync runs continuously while fueled. On top of that: app Settings → Data & Backup for local + iCloud backup/restore, and portal → Library → Backups for Backup Now, Download everything (zip), versioned slots, and restore-from-file. The page lists exactly what's included.

Export your pricing, presets, and matrices as a single PDR pack file; import someone else's with merge or replace. The fastest way to onboard a new tech with your exact pricing.

Settings → Account → Notifications controls what pushes you get — bookings, confirmations, team requests, purchases, community. Deep links open the right screen.

Settings → My Business: business name, logo (rides on every PDF), contact info, shop address and map coordinates (drives Smart Routing and directions), payment link, review links, and tax details. The portal version adds Set from ZIP for coordinates.

Settings → About & Help → Reset all to defaults returns settings to factory (your data stays). It confirms before doing anything.

Profile circle → Tech Network → Delete Account, or email us. Removes your account and its data.

[email protected] — or Messages → Support inside the app. Include your account email (never your password), platform, and what you expected vs. what happened. More on the Support page.