Most dents, even large creased dents, can be repaired using today's Paintless Dent Repair methods. However, if the dent is in the wrong location on the panel, it may not be repairable with the Paintless process. Regardless, it's always good to contact a professional PDR technician to see if your dent is a candidate.
Paintless Dent repair has changed the Auto Body industry's landscape forever. Gone are the days when customers need to pay thousands of dollars to remove a slight blemish from a vehicle's surface. Unfortunately, due to this massive shift in revenue away from the large conglomerates and into the consumer's pocket, Body shops have worked tirelessly to change customers' perception of Paintless Dent Repair. Most auto body franchises have created websites dedicated to Paintless Dent Repair as a clever diversion. They wish to bring Paintless Dent Repair customers into their shop, so they can convince customers to repaint. They do this by convincing the consumer that their type of damage isn't the right kind of damage for the PDR process. In many cases, this isn't intentional from the workers; they are just repeating what management tells them is possible.
Paintless Dent Repair does have some significant limitations, in areas near the edge of a panel, in what professionals call a zero access panel. That is, the sheet metal won't allow a tool to get behind the dented panel because it is enclosed on all sides. You typically find these in your vehicle's roof rails or in the top of most doors. They are blocked off to add reinforcement to protect the occupants. However, from a Paintless Dent Repair perspective, they may not be reparable. Usually, and for very specific types of damage, a technician can use a process known as glue pulling, which is limited on creases.