January 2020 Reviews

Can Reviews Really Be Trusted Anymore?

I sometimes wonder, when I see these large companies trying to play "catch-up" like reviews are a sport. Ive never cared much about reviews. Ive always given 100% to my customers on every repair. I believe that if you work hard, people will see it and want to give you good reviews. Although I have hundreds of five star reviews, I want to address the two reviews that I earned that were negative. First and foremost, I deserved them. One was a hood that I worked on. I told the owner that it should be repainted because of the significant amount of paint loss. He was under the impression that he could buff it out. I told him it didnt work, as he started showing me all of his expensive waxes, etc. I tried to explain but was shut down. I started to pack my tools up and he insisted that I continue. I explained that I could fix the dent but could do nothing for the paint, he agreed. THE MOMENT that I was done he was thrilled with the repair, but seemed shocked that the paint still wasnt right. I gave him my labor and I worked hard to make him happy, but if a professional tells you three times, No. You insist, he does the work, then you complain, you still need to pay. The second one, was almost identiacal. I fixed over a dozen dents. This guy wants me to fix his bumper, like a structual issue. I explained in detail why, I could not help him. He refused to listen and wanted me to do what I could for an agreed upon price, above and beyond my dent repairs. I said no! He begged me to help, since his wife was comming home and he didnt want her to see it, so I did what I could. Around Midnight that same night, he called and said he was unhappy with the bumper..... No dude, you made me do something I should never have done, begged me, and now you want a refund? Welp, I want a refund of my time too. Again, if a professional looks you in the eye and says, no. Then listen.